Student terms
Version: 2026-09-12.2
Last updated: September 12, 2026
These terms govern educational access by students and learners to the platform operated by ENGLIV LTDA - ME, trading as ENGLIV, CNPJ 41.009.284/0001-64, at Avenida Prefeito Antonio Francischini, 1421, Centro, São Sebastião da Amoreira - PR, postal code 86240-000, Brazil. Professional access by teachers, assistants and administrators follows the team documents. An account created by the school does not constitute acceptance by its holder or purchase of a new plan. Acceptance at registration or first access records the document versions. Statutory rights and the specific conditions of the purchased offer remain protected.
What the Platform is
The platform provides recorded lessons, materials, activities, flashcards and learning progress according to each account’s access. The recorded-course learner plan does not include live lessons. Students may have live lessons and a schedule under their enrollment; being a student does not automatically grant every recorded course. The invitation beta does not itself generate charges or automatically change existing lesson contracts. Public self-registration may remain closed during beta.
Your account
Keep registration information accurate, protect your password and do not share access. Report suspected misuse to contato@engliv.com.br. Each party remains responsible for matters legally attributable to it; the account holder does not automatically bear responsibility for every third-party action or platform failure. School-created accounts may require password setup and document acceptance on first access.
Age and self-registration declaration
During beta, enrollment of minors must be arranged with a parent or legal guardian through contato@engliv.com.br. Registration or acceptance by the minor does not replace guardian participation in contracting as required by civil capacity and applicable law. When enabled, learner self-registration is limited to age 13 and over; declarations of guardian permission by users aged 13–17 are recorded but not independently verified. Under-13s cannot self-register; their guardian must contact the school. Engliv must consider best interests, data protection and age-appropriate content, including for accounts created by the administration.
Permitted use
Access is personal. Do not resell, publish or redistribute protected materials without authorization. Downloads offered through the platform may be used for individual study subject to licenses and statutory exceptions. Do not use the service for harassment, discrimination, threats, intrusion, fraud or exposing other people’s data. Report abuse or risks involving minors to contato@engliv.com.br for appropriate review and protection.
Videos, activities and technical requirements
Videos may restrict skipping unwatched sections, track progress and pause for quizzes; you can return to watched sections. These features support learning and do not by themselves prove language proficiency. An up-to-date browser and a video-capable connection are needed; live activities may require a microphone and camera. Contact the team about accessibility needs or incorrect progress records so an appropriate alternative can be assessed.
Live lesson recordings
Engliv records live lessons through Google Meet for internal review of teaching and verification of what happened during lessons. Recordings may capture participants’ images, voices, screens and shared content; Meet features may also retain messages or captions depending on the settings used. This purpose does not include public disclosure or advertising.
Recordings are stored in the Google Drive associated with the meeting organizer. Access must be limited to authorized Engliv professionals who need them for the stated purpose, with restricted sharing and protection against unauthorized disclosure. The school’s standard retention period is up to 180 days from the lesson date. Recordings must then be erased; longer retention requires a specific documented need, legal ground and period, such as an incident under investigation, a legal obligation or the exercise of rights, with restricted access and necessity reviews.
Participants must receive prior information about recording and these conditions. General acceptance of the terms does not replace any specific consent required by law, assessment of the legal basis or guardian participation where applicable. Enrollment of minors and recording their lessons require consideration of their best interests and all participants’ rights. School contracts and instructions must reflect these rules. Advertising use of image or voice requires separate, specific permission.
For questions, access, objection, erasure or consent withdrawal where applicable, contact contato@engliv.com.br. The school must assess the processing basis, legal conditions and third-party rights, explain its response and consider appropriate alternatives for the educational activity. Deleting a platform account does not automatically delete Google Drive files; erasure requests must also cover relevant external recordings. Retention is not unlimited merely because an account has ended or a recording is stored outside the platform.
Intellectual property
Engliv and third-party materials remain owned by their respective right holders. The study license is limited to the contracted access, subject to statutory rights. Submitting assignments or files permits use for grading, learning support and service delivery only; it does not transfer ownership or authorize public or advertising use. These terms do not grant marketing rights to your profile photo, image or voice.
Payments and access
For future learner recorded-course sales, the total price, any interest, installments, content and duration must be displayed before payment. Installments divide a purchase price and do not mean a monthly subscription. Planned access lasts 6 months from payment confirmation under the offer, with paid content blocked on expiry; delayed access must be remedied without shortening the purchased period. These terms do not authorize automatic renewal charges. Price changes for new purchases do not change an agreed price. For students, enrollment-period tracking supports school administration and does not automatically block their account; fees, rescheduling and lesson cancellation follow the specific contract and statutory rights.
Recorded course cancellation and refunds
For online purchases of recorded courses, including the learner plan, you may withdraw within 7 calendar days of contracting or receiving the service, under Article 49 of Brazil’s Consumer Protection Code. If access is provided after purchase, Engliv counts this period from access being provided. All amounts paid are refunded without penalties or fees. Starting lessons does not remove this right.
Send your request to contato@engliv.com.br with your purchase email, course and order number if available. Do not send passwords or full card details. No reason is required. Sending the request within the period preserves your right.
Engliv acknowledges receipt and immediately requests reversal through the original payment method. The time until the credit appears depends on your bank or card issuer and will be explained during support. Installment purchases are refunded in full; the payment provider handles the installments. You are not required to accept platform credit instead of a refund.
Cancellation ends access to the purchased course. Deleting your account does not automatically request a refund or prevent an email request. Statutory rights, including remedies for service failures, remain after the 7-day period. Live lessons follow their contractual conditions and applicable law. The free beta has no charge or amount to refund.
Email is an additional channel and does not limit your right to use the tool through which you purchased once sales are available. Engliv must immediately acknowledge consumer requests and provide its response within five days, without delaying a reversal request or other specific statutory deadlines.
Suspension and termination
Suspension for misuse must be proportionate, explained and communicated, with a channel to challenge it; urgent security risks may require a preventive block. Payment matters follow the contract and applicable law, without public exposure or abusive collection. Students and learners can delete their own account at any time, directly in the platform, under "Delete my account" (in Settings → Privacy and account → Close my account) — there's no need to ask Engliv to do it for you, though you're welcome to reach us at contato@engliv.com.br or through "Support & help" inside the platform with any questions. See also our Privacy Policy regarding the data and files removed upon deletion. Accounts are not automatically deleted for inactivity or non-renewal. Deletion ends account access and removes your learning history; it does not replace a cancellation or refund request or limit your statutory rights.
Availability and responsibilities
Learning depends on individual circumstances; no fluency or results within a guaranteed period are promised. Engliv must provide the contracted service and adopt appropriate security and continuity measures. Technical issues, including provider failures, should be reported for investigation and remedy. Using third-party services does not exclude Engliv’s statutory responsibilities. Nothing here excludes compensation, re-performance, price reduction or refunds where legally due.
Changes to these terms
New versions must be identified and material changes communicated before taking effect as appropriate. They do not retroactively change an agreed offer or remove statutory rights. Specific acceptance will be requested where required; silence or continued use does not constitute blanket consent to new data uses. You may request a copy of the version applicable to your contract from Engliv.
Governing law and contact
These terms are governed by Brazilian law, subject to applicable mandatory rules. Questions can be sent to contato@engliv.com.br. Engliv support does not prevent recourse to consumer authorities, ANPD or courts. No exclusive jurisdiction is imposed to the detriment of consumers.