Refund policy

Recorded course cancellation and refunds

For online purchases of recorded courses, including the learner plan, you may withdraw within 7 calendar days of contracting or receiving the service, under Article 49 of Brazil’s Consumer Protection Code. If access is provided after purchase, Engliv counts this period from access being provided. All amounts paid are refunded without penalties or fees. Starting lessons does not remove this right.

Send your request to contato@engliv.com.br with your purchase email, course and order number if available. Do not send passwords or full card details. No reason is required. Sending the request within the period preserves your right.

Engliv acknowledges receipt and immediately requests reversal through the original payment method. The time until the credit appears depends on your bank or card issuer and will be explained during support. Installment purchases are refunded in full; the payment provider handles the installments. You are not required to accept platform credit instead of a refund.

Cancellation ends access to the purchased course. Deleting your account does not automatically request a refund or prevent an email request. Statutory rights, including remedies for service failures, remain after the 7-day period. Live lessons follow their contractual conditions and applicable law. The free beta has no charge or amount to refund.

Email is an additional channel and does not limit your right to use the tool through which you purchased once sales are available. Engliv must immediately acknowledge consumer requests and provide its response within five days, without delaying a reversal request or other specific statutory deadlines.